FAQs
When will my order ship?
Orders using standard shipping are currently shipping up to 5-7 days after they were placed. We ship all orders from our distribution centers in Columbus, Ohio. Orders typically arrive 3-6 days after leaving our distribution center.
In rare instances items may have a delayed ship date. If your order item is expected to ship by a certain future date, that will be noted on the product page and your order confirmation email. Your entire order will ship once all order items are available.
Orders placed with Overnight and Two-Day shipping methods ship the next business day. Expedited deliveries occur only on business days; no weekend deliveries! (Please note: we are not currently offering expedited shipping options at checkout.)
Please note: orders placed during a sale or promotion may take longer to process. Additionally, our distribution center is closed on weekends and major holidays.
My package is marked delivered, but I haven’t received anything. What should I do?
This sounds like a job for our All-Stars! With your order number handy, please reach out to one of our All-Stars via email atinfo@homage.com, and they’ll open a case, utilize their detective training, and get to the bottom of where your package could be.
My package was stolen—what do I do?
Please, say it ain’t so! With your order number handy, please reach out to one of our All-Stars via email at info@homage.com, and they’ll get to the bottom of what happened with your package.
While currently we are unable to refund items lost or stolen in transit, we will make every available attempt to get you what you ordered, including resending your order!
What is your return policy?
- We provide full refunds up to 60 days after the original purchase date for orders within the United States, and up to 30 days for orders outside of the United States. Refunds are credited to the card used in the original transaction. Duties and fees paid on orders will not be refunded.
- While we do supply free return shipping for orders shipping within the United States, we cannot refund original shipping charges unless a defective product was received or a shipping error occurred.
Return shipping costs for orders outside of the United States are the responsibility of the customer. - For orders lost or stolen in transit, please contact us to arrange redelivery.
We do not accept returns of washed or worn items. - We require proof of purchase for returns.