Quality and customer satisfaction are very important to us! If you're not completely satisfied, please let us know and we'll make every effort to fulfill your request.
We accept exchanges and requests for store credit up to one full year after the original purchase date and will provide refunds for up to 60 days after the original purchase date. We do not refund original shipping charges except in cases of a product defect or shipping error. Please contact us if you'd like to receive a return shipping label.
All exchanges are sent out via standard USPS shipping. If you need it sooner, contact us to arrange for express options. Please allow 5-7 days for processing on all returns and in-stock exchanges. We will notify you if a requested item is not available.
Refunds will normally appear on your statement 1-2 business days after the refund is initiated. Please let us know if your credit card information has changed since your original order. Store credit is issued immediately after processing the return and will be added to your account or emailed directly to you. The total price of your refund or store credit may vary from the listed price of the item based on any discounts or taxes applied to the original order.
At this time, we can not provide refunds for orders lost or stolen in transit. Contact us to make arrangements for re-delivery.
Items purchased in our retail stores can be exchanged through the mail. Please fill out the return form located on this page and, in lieu of an online confirmation number, please include a copy of the receipt from the purchase. If you require a refund for an item purchased in a retail store, contact us first for instructions.
If you need to make special arrangements or for any other questions, please email info//homage/com .